Flying Horse Privacy Policy
Last Updated: September 24, 2026
This Privacy Policy explains how Flying Horse (“Flying Horse,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, create an account, place an eligible order, access Flying Horse lab reports, contact customer support, subscribe to communications, or otherwise interact with our services.
Our product family includes Flying Horse Cart, Flying Horse Vape, Flying Horse 9G, Stoner Blend, liquid diamond products, gummies, prerolls, cartridges, and other hemp-derived cannabinoid products.
Privacy is part of responsible ecommerce.
We want visitors and customers to understand:
What information we collect
Why we collect it
How we use it
Who may receive it
How long we may retain it
What privacy choices may be available
Information We Collect
The information we collect depends on how you interact with Flying Horse.
We may collect information:
You provide directly
Generated through an order
Associated with your Flying Horse account
Submitted to customer support
Generated when you access lab reports
Collected automatically through website technology
Provided when you subscribe to marketing
Our current published privacy policy identifies personal information such as names, email addresses, shipping addresses, billing information, telephone numbers, and payment-related information, as well as technical information such as IP address, browser type, operating system, and pages visited.
Information You Provide
You may provide personal information when you:
Create an account
Place an eligible order
Contact Flying Horse
Request customer support
Report a damaged product
Request a return or refund
Subscribe to updates
Ask about a batch or lab report
Information may include:
First and last name
Email address
Telephone number
Billing address
Shipping address
Order number
Account information
Product information
Message content
Other information you voluntarily provide
Flying Horse Accounts
Our current website allows customers to create accounts using information including:
First name
Last name
Password.
Accounts may help customers:
Complete orders more efficiently
View order history
Manage account information
Access account-related services
Customers are responsible for protecting their account credentials.
Do not share your password with other people.
Account Security
We may use authentication and security measures intended to protect Flying Horse accounts.
If you believe someone has accessed your account without authorization, contact us promptly.
We may use information such as:
Login activity
IP address
Device information
Security events
to investigate suspected unauthorized access.
Order Information
When an eligible order is placed, we may process information including:
Customer name
Email address
Telephone number
Billing address
Shipping address
Products ordered
Order value
Payment status
Shipping method
Tracking information
Order status
This information may be used for fulfillment, support, accounting, fraud prevention, legal compliance, and business recordkeeping.
Flying Horse Product Information
Your transaction may identify products such as:
Flying Horse Cart
Flying Horse 9G
Stoner Blend
THCP Liquid Diamond
Gummies
Prerolls
Cartridges
We treat this primarily as transaction information.
We do not automatically interpret interest in or purchase of a Flying Horse product as evidence of a medical condition.
Payment Information
Payment processing may be handled through third-party payment providers.
Depending on the payment method, financial credentials may be submitted directly to a payment processor.
Flying Horse may receive limited information such as:
Transaction status
Payment method category
Order amount
Transaction reference
We do not need to retain complete card or bank credentials merely to confirm that an eligible transaction has been processed.
Shipping Information
Shipping information may be provided to appropriate fulfillment and delivery providers where necessary to complete an eligible order.
Information may include:
Name
Shipping address
Telephone number where required
Package information
Tracking information
Shipping providers maintain their own privacy practices.
Tracking Information
Order tracking may create records such as:
Tracking number
Carrier
Shipment status
Delivery date
Delivery confirmation
We may use this information to provide support and investigate shipment problems.
Customer Support
If you contact Flying Horse support, we may collect information needed to understand and resolve the request.
This may include:
Name
Order number
Product
Batch number
Photographs
Tracking information
Description of the issue
Support records may be retained where reasonably necessary for customer service, fraud prevention, recordkeeping, or dispute resolution.
Returns and Refund Information
When you request a return, exchange, or refund, we may process:
Order number
Product information
Reason for return
Product condition
Photographs or video
Return tracking
Refund status
This information may be used to determine return eligibility and maintain transaction records.
Flying Horse Lab Reports
Flying Horse maintains a laboratory-results database covering many products and batches.
Visitors may search for reports using information such as:
Product name
Batch number
Accessing a Flying Horse lab report does not ordinarily require us to conclude anything about the visitor's personal health or product use.
Lab Report Activity
When you view Flying Horse laboratory information, ordinary technical website information may be collected.
This can include:
IP address
Browser
Device type
Date and time
Pages accessed
Search terms entered on the site
This information may help us improve laboratory-report navigation and website performance.
Batch Number Searches
A batch number generally identifies a production batch rather than an individual customer.
However, if a batch number becomes connected to an identifiable person's:
Order
Support request
Return request
Quality concern
the combined information may be treated as personal information where applicable.
Certificates of Analysis
A Flying Horse Certificate of Analysis, or COA, may contain:
Product name
Batch number
Testing laboratory
Testing date
Cannabinoid information
Analytical results
This information generally relates to the product and tested batch rather than the identity of a customer.
Email Communications
Flying Horse may collect your email address when you:
Create an account
Place an order
Contact support
Subscribe to updates
Our current site provides an email subscription feature for special offers and updates.
We may use email to provide:
Order confirmations
Shipping updates
Customer support
Account information
Product updates
Promotional communications
Marketing Emails
Where you subscribe to optional marketing, we may send information regarding:
New Flying Horse products
Flying Horse 9G releases
Stoner Blend
Liquid Diamond products
Gummies
Prerolls
Promotions
Brand updates
You may opt out of promotional emails using the unsubscribe instructions provided in those communications.
Our current published privacy policy also states that customers may opt out of promotional emails.
Transactional Emails
Even if you unsubscribe from promotional marketing, we may still send necessary messages relating to:
Orders
Shipping
Returns
Refunds
Account security
Customer-support requests
These communications are different from optional marketing.
SMS and Text Communications
Where Flying Horse offers optional SMS communications and you consent, we may process:
Telephone number
Consent status
Subscription status
Message-delivery information
Opt-out requests
Where legally required, marketing texts should only be sent with appropriate consent.
Information Collected Automatically
When you visit our website, we may automatically collect technical information.
This can include:
IP address
Browser type
Operating system
Device type
Approximate location
Referring website
Pages visited
Date and time
Website interactions
Technical errors
Our current privacy policy specifically identifies IP address, browser type, operating system, and pages visited as examples of information collected to improve website functionality and user experience.
Cookies
Flying Horse uses cookies and similar technologies.
Cookies may support:
Shopping carts
Customer accounts
Login sessions
Website preferences
Analytics
Security
Marketing measurement
Fraud prevention
Our current privacy policy states that cookies are used to track preferences, improve site functionality, and gather analytics data.
Essential Cookies
Some cookies may be necessary for important website functions.
These may support:
Login sessions
Shopping-cart functionality
Checkout
Account security
Site preferences
Disabling necessary cookies can prevent certain website features from functioning correctly.
Analytics
We may use analytics technologies to understand general website activity.
Analytics can help us understand:
Popular product pages
Interest in Flying Horse 9G
Interest in Flying Horse Cart
Lab-report traffic
Device categories
Navigation patterns
Traffic sources
Website performance
Analytics information may be used to improve the Flying Horse website and customer experience.
Search Activity
Visitors may reach Flying Horse after searching for terms such as:
Flying Horse
Flying Horse Cart
Flying Horse Vape
Flying Horse 9 Gram
9G Flying Horse
Flying Horse Pen
Flying Horse Disposable
Flying Horse Gummies
Search-referral information may help us understand which pages people are trying to find.
We do not automatically treat a search query as proof that the person personally uses the product.
Advertising Technologies
Where Flying Horse uses online advertising, remarketing, conversion measurement, or similar technology, third parties may process certain website-interaction information.
This may include:
Cookies
Pixels
Advertising identifiers
Conversion information
Browser information
Applicable state privacy laws may provide rights concerning certain targeted advertising, sale, or sharing practices.
Reviews and Public Content
If Flying Horse provides a public review, comment, or community feature, information intentionally submitted publicly may be visible to other people.
Do not include:
Home addresses
Payment information
Passwords
Government identification
Private account details
Unnecessary health information
in public posts.
Health Information
Flying Horse does not require medical diagnoses, medical records, or treatment histories simply to browse ordinary product information.
Please avoid providing unnecessary health information through:
Order notes
Contact forms
Customer support
Reviews
Return requests
Interest in a cannabinoid product should not automatically be converted into a health profile.
Sensitive Personal Information
Some information may receive additional legal protection depending on applicable state law.
Potential sensitive information can include:
Account credentials
Certain financial information
Government identifiers
Precise geolocation
Certain health information
Where sensitive information is processed, we aim to limit its use to purposes reasonably necessary for:
Providing requested services
Security
Fraud prevention
Legal compliance
How We Use Personal Information
We may use personal information to:
Process and fulfill eligible orders.
Provide order tracking.
Manage customer accounts.
Process payments.
Respond to customer support.
Process returns and refunds.
Provide product information.
Maintain laboratory-report functionality.
Send requested communications.
Provide optional marketing.
Improve the website.
Prevent fraud.
Maintain security.
Comply with applicable legal obligations.
Protect our rights.
These uses are consistent with the core purposes described in Flying Horse's current privacy policy, including fulfillment, communications, marketing, site improvement, and legal compliance.
Third-Party Service Providers
We may work with third-party providers that support:
Website hosting
Ecommerce
Payments
Shipping
Analytics
Security
Customer support
Cloud infrastructure
Fraud prevention
Service providers may receive information reasonably necessary to perform their services.
Payment Providers
Payment providers may independently collect and process financial information.
Their privacy practices apply to information they receive directly.
Shipping Providers
Shipping providers may process:
Name
Address
Contact information
Tracking information
Package information
to complete delivery.
Website and Ecommerce Providers
Our website platform and ecommerce providers may process technical and transaction information necessary to operate:
Accounts
Shopping carts
Checkout
Order management
Site security
How We Share Information
Flying Horse's current privacy policy states that we do not sell, trade, or rent personal information to third parties.
We may disclose information to trusted service providers where necessary to:
Operate our website
Process payments
Ship orders
Provide support
Conduct ordinary business operations
We may also disclose information where reasonably necessary to:
Comply with law
Respond to valid legal process
Protect Flying Horse rights
Protect customer safety
Enforce website terms
These purposes are also reflected in the currently published Flying Horse policy.
Sale or Sharing of Personal Information
Flying Horse does not need to sell customer information for money simply to fulfill orders or operate ordinary ecommerce services.
However, some state privacy statutes use technical definitions of sale or sharing that can include certain advertising or cross-context behavioral advertising activities.
Where our actual practices trigger an applicable opt-out requirement, we aim to provide the required privacy choice.
Business Transfers
If Flying Horse or its relevant operating business is involved in a:
Merger
Acquisition
Reorganization
Sale of assets
Business transfer
information may be transferred as part of that transaction, subject to applicable law.
Fraud Prevention
We may use appropriate account, order, payment, or technical information to:
Detect fraudulent orders
Protect customer accounts
Identify payment abuse
Prevent automated attacks
Investigate suspicious returns
Protect the website
Fraud-prevention activity should remain reasonably related to protecting Flying Horse and our customers.
Security Logs
Website-security systems may maintain information concerning:
IP addresses
Login attempts
Account failures
Firewall activity
Suspicious requests
Technical errors
These records may be used to investigate unauthorized or malicious activity.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
These may include:
Encrypted website connections
Account authentication
Access controls
Security monitoring
Software maintenance
Restricted administrative access
Fraud-prevention controls
Flying Horse's current privacy policy similarly states that reasonable precautions are taken to protect information against unauthorized access, disclosure, alteration, or destruction while acknowledging that no online transmission or storage system can guarantee absolute security.
Account Passwords
Passwords should be kept private.
Do not reuse a Flying Horse account password on other services if possible.
If you suspect unauthorized account access, reset your credentials and contact support.
Data Minimization
We aim to collect only information reasonably necessary for the purpose involved.
For example:
A newsletter subscription should not ordinarily require medical information.
A lab-report search should not ordinarily require payment credentials.
A basic support request should not ordinarily require government identification.
Data Accuracy
You may contact us to request correction of inaccurate information you previously supplied where applicable.
Accurate information can be particularly important for:
Shipping
Account access
Order communications
Refunds
Data Retention
We may retain information for as long as reasonably necessary for purposes including:
Order fulfillment
Accounting
Customer support
Account management
Fraud prevention
Security
Returns and disputes
Legal compliance
Business records
Different types of information may have different retention periods.
When information is no longer reasonably necessary, it may be deleted, de-identified, or otherwise appropriately handled.
Aggregated and De-Identified Information
We may use aggregated or appropriately de-identified information to understand:
Product-category interest
Website traffic
Lab-report activity
General customer trends
Device types
Technical performance
Information that no longer reasonably identifies an individual may be used for legitimate statistical and operational purposes.
Your Privacy Choices
Depending on applicable law and the type of information involved, you may be able to request:
Access to personal information
Correction
Deletion
Restriction of certain processing
Marketing opt-out
Our current Flying Horse privacy policy already provides rights to access, correct, or delete personal information and to request that certain processing stop.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended, where that law applies to Flying Horse and the relevant processing activity.
California currently recognizes rights including:
Right to know
Right to access
Right to delete, subject to exceptions
Right to correct
Right to opt out of qualifying sale or sharing
Right to limit certain uses or disclosures of sensitive personal information
Right to non-discrimination.
Not every California privacy requirement applies to every company.
Applicability depends on statutory requirements and the company's actual activities.
Right to Know
Where applicable, eligible California consumers may request information about:
Categories of personal information collected
Specific pieces of personal information
Sources of information
Purposes for use
Categories of recipients
California's current CCPA guidance recognizes these rights for covered businesses.
Right to Delete
Where applicable, eligible California consumers may request deletion of certain personal information.
Exceptions may allow information to be retained for reasons such as:
Completing transactions
Security
Fraud prevention
Legal obligations
Business recordkeeping
Right to Correct
Eligible California consumers may request correction of inaccurate personal information where the CCPA applies.
Right to Opt Out of Sale or Sharing
Where Flying Horse engages in activities legally defined as sale or sharing under the CCPA, eligible California residents may request an opt-out.
California defines “sharing” in this context to include certain cross-context behavioral advertising activities.
Global Privacy Control
Where applicable, a qualifying Global Privacy Control, or GPC, signal may be used to exercise certain California opt-out rights relating to sale or sharing.
Sensitive Personal Information
Where the CCPA applies, California consumers may have additional rights concerning certain uses or disclosures of sensitive personal information.
Examples can include:
Account login credentials
Certain financial information
Precise geolocation
Certain government identifiers
We aim to limit sensitive-data processing to legitimate, necessary purposes.
Non-Discrimination
Where applicable, Flying Horse will not unlawfully discriminate against eligible consumers merely because they exercise privacy rights.
California law generally prohibits covered businesses from discriminating against consumers for exercising CCPA rights.
2026 California Privacy Regulations
Updated California privacy regulations became effective January 1, 2026.
The updated framework includes additional provisions concerning existing CCPA requirements and, for covered businesses and activities, risk assessments, cybersecurity audits, and certain automated decision-making technology requirements.
Flying Horse will address those requirements where and to the extent they apply to our actual operations.
Other U.S. State Privacy Rights
Residents of other U.S. states may have additional privacy rights where an applicable state privacy law covers Flying Horse and the relevant processing.
Depending on the jurisdiction, these rights may include:
Access
Correction
Deletion
Data portability
Opt-out of targeted advertising
Opt-out of certain sales
Opt-out of certain profiling
Appeal of certain privacy decisions
Rights and exceptions differ by state.
Privacy Requests
Where applicable law provides a privacy right, you may submit a request by contacting:
Flying Horse
Email: flyinghorsecbd@gmail.com
Consider using:
Privacy Request
in the email subject line.
We may request information reasonably necessary to:
Verify identity
Locate relevant records
Understand the request
Protect against fraudulent requests
Authorized Agents
Where applicable law permits an authorized agent to submit a privacy request, we may request evidence confirming:
The consumer's identity
The agent's authority
The scope of authorization
California permits consumers to use authorized agents for qualifying CCPA requests.
Marketing Opt-Out
You may unsubscribe from optional Flying Horse marketing using the method provided in the communication.
Opting out of promotional messages does not necessarily stop essential:
Order emails
Shipping notifications
Account-security messages
Support communications
Children's Privacy
Flying Horse's current privacy policy states that the website is not intended for children under 18 and that the company does not knowingly solicit personal information from children.
Our cannabinoid products are intended only for people who satisfy the legal-age requirement applicable to their jurisdiction, which may be 18 or 21 depending on governing law and product type.
If we become aware that information has been improperly collected from a minor in circumstances requiring action, we may delete or restrict it as appropriate.
Third-Party Links
Flying Horse may link to external websites such as:
Laboratory resources
Payment providers
Shipping providers
Social-media services
Other external resources
Third-party websites operate under their own privacy policies.
Our current privacy policy similarly states that Flying Horse is not responsible for independent third-party website privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy when:
Website functionality changes
Account features change
Payment providers change
Shipping practices change
Analytics technologies change
Marketing practices change
Privacy laws change
The Last Updated date at the beginning of this policy will be revised when material changes are published.
Contact Flying Horse
For questions regarding this Privacy Policy or an applicable privacy request, contact:
Flying Horse
Email: flyinghorsecbd@gmail.com
Website: [Your Website URL]
Business Address: [Your Business Address]
Our current official website lists flyinghorsecbd@gmail.com as a support contact.
Please provide enough information to allow us to understand and appropriately respond to your request.
Flying Horse Privacy Commitment
Flying Horse is built around products that have an identity, a batch, and supporting information.
We believe privacy should be equally clear.
Our approach is built around:
Transparency
Security
Data minimization
Responsible ecommerce
Customer choice
Appropriate recordkeeping
Whether you're browsing a Flying Horse Cart, checking a Flying Horse 9G product, searching for a batch COA, ordering gummies, reviewing a shipment, or managing your Flying Horse account, you should understand how your information is handled.
Flying Horse.
Clear products. Clear records. Clear privacy.
Flying Horse
Lab-verified hemp formulations, ceramic hardware, and terpene precision.
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