Flying Horse Shipping & Returns

This Shipping & Returns Policy explains how Flying Horse orders are processed, shipped, tracked, returned, exchanged, refunded, and handled when a product arrives damaged or incorrect.

Our product family includes Flying Horse Cart, Flying Horse Vape, Flying Horse 9G, Stoner Blend, liquid diamond disposables, gummies, prerolls, cartridges, and other Flying Horse hemp-derived cannabinoid products.

We want ordering to be straightforward.

That means clear processing times, accessible tracking, reasonable return procedures, and support when something goes wrong.

U.S. Shipping

Flying Horse currently ships eligible orders to supported addresses within the United States.

International shipping is not currently offered under our standard shipping policy.

Product availability may still depend on:

State law

Local law

Product type

Cannabinoid formulation

Carrier eligibility

Destination

A product appearing on our website does not guarantee that it can legally be delivered to every U.S. address.

Orders are void where prohibited by applicable law.

Flying Horse Order Processing

Orders are generally processed within 1–2 business days after they are placed.

Orders placed during:

Weekends

Federal holidays

or other non-business days may begin processing on the next business day.

Processing time is separate from carrier transit time.

Standard Shipping

Current Flying Horse standard shipping estimates are generally:

3–7 business days

after shipment.

Actual transit time may vary depending on:

Destination

Carrier

Weather

Holiday volume

Regional disruptions

Address accuracy

Expedited Shipping

Where available, expedited shipping is currently estimated at approximately:

2–3 business days

Additional charges may apply.

Expedited transit does not necessarily eliminate normal order-processing time.

Shipping Rates

Shipping costs are calculated during checkout based on factors such as:

Destination

Package weight

Shipping service

Product configuration

The shipping amount displayed during checkout applies to that specific order.

Order Confirmation

After placing an order, retain your confirmation until the shipment has been received and inspected.

Your confirmation may include:

Order number

Flying Horse products ordered

Quantity

Shipping address

Payment status

Shipping service

Review this information carefully.

Shipping Confirmation

Once an order has shipped, we send tracking information to the email associated with the order.

Tracking may not update immediately.

Flying Horse currently advises that carrier tracking can require up to approximately 24 hours to begin displaying movement after shipment.

Tracking Your Flying Horse Order

Tracking information may display statuses such as:

Label created

Package accepted

In transit

Regional facility

Out for delivery

Delivered

Once the shipment enters the carrier network, the carrier controls most tracking updates.

Shipping Carriers

Carrier availability depends on the product, destination, and current shipping regulations.

Our published shipping policy identifies major U.S. carriers as potential fulfillment providers, but the actual carrier used may vary depending on which service is legally and operationally available for the particular shipment.

The carrier shown in your shipping confirmation controls the applicable tracking information.

Shipping Restrictions

Our current standard shipping policy does not support delivery to:

P.O. Boxes

APO addresses

FPO addresses

International addresses.

Please provide a complete eligible physical shipping address.

State Restrictions

Hemp-derived cannabinoid laws vary significantly across the United States.

Some states or local jurisdictions restrict:

THCA

THCP

Delta-8 THC

Other intoxicating hemp cannabinoids

Vape products

Certain edible formulations

For this reason, certain Flying Horse products may be unavailable for shipment to particular destinations.

Legal compliance takes priority over order completion.

Flying Horse Vape Shipping

Flying Horse Vape products may include rechargeable disposable hardware containing hemp-derived cannabinoid formulations.

These orders can be subject to additional:

Age restrictions

Carrier requirements

State restrictions

Vape shipping regulations

depending on destination and product type.

Available checkout options determine which shipping services are available for the order.

Flying Horse 9G Shipping

Large-format Flying Horse 9G devices include collections such as:

Stoner Blend

Dubai Gold

Black Edition

Habibi

Mirage

and other high-capacity releases.

These products should be shipped in protective packaging appropriate for the hardware.

When your order arrives, inspect the device before use.

Flying Horse Cart Shipping

Flying Horse Cart orders may refer to cartridge-format products.

Cartridges and integrated disposable hardware are different formats, so confirm the exact product before completing checkout.

Check:

Product name

Collection

Capacity

Profile

Quantity

before submitting your order.

Flying Horse Disposable Shipping

Flying Horse disposables span several capacities and collections.

Inspect your shipment immediately to confirm you received the correct:

Collection

Capacity

Profile

Hardware

If the product differs from your confirmation, keep it unopened and contact support.

Gummies and Edibles

Flying Horse gummies and other edible products should arrive in their original sealed packaging.

Check:

Seal condition

Product name

Package integrity

Quantity

Do not use an edible product if the package appears opened, contaminated, or materially damaged during shipment.

Flying Horse Prerolls

Prerolls should be inspected for:

Container damage

Broken seals

Crushing

Moisture exposure

Incorrect product

If significant shipping damage is visible, photograph the product and packaging before contacting support.

Inspect Your Order Immediately

Once your Flying Horse package arrives, check:

Outer packaging

Product count

Product names

Capacity

Collection

Packaging seals

Visible damage

Batch information where applicable

Prompt inspection makes fulfillment problems easier to resolve.

Damaged Products

If a product arrives damaged, contact Flying Horse promptly.

Our current policy asks customers to report a damaged or incorrect product within 7 days of receipt.

Include:

Order number

Exact product

Description of damage

Photos of product

Photos of packaging

Keep the product and packaging while the claim is being reviewed.

Damaged Flying Horse Vape

Do not use a Flying Horse device that arrives:

Cracked

Punctured

Severely leaking

Physically crushed

With a visibly damaged battery

Photograph the device before disposing of anything.

Battery Damage

Flying Horse vape hardware may contain rechargeable lithium batteries.

Do not activate a device if the battery appears:

Swollen

Punctured

Crushed

Overheated

Deformed

Keep damaged battery devices away from heat, flames, and combustible materials.

Leaking Devices

If a Flying Horse disposable arrives with substantial leakage:

Do not use it.

Keep the package.

Take clear photographs.

Record the product name and collection.

Contact support within the applicable damage-reporting period.

Incorrect Products

If you receive a product different from what you ordered, keep it unopened where possible.

Provide:

Order number

Product ordered

Product received

Photographs

Quantity

Flying Horse's current return policy allows defective or incorrect-product issues to be reviewed for replacement or refund.

Incorrect Flying Horse 9G

Different Flying Horse 9G devices can look similar while belonging to different collections.

If you ordered:

Stoner Blend

but received:

Mirage

or another 9G collection, contact support before opening the product.

Missing Products

If your shipment appears incomplete:

Review your order confirmation.

Check all packaging.

Document what arrived.

Contact support with your order number.

Keep the original packaging during the review.

Flying Horse Lab Reports

Flying Horse maintains laboratory documentation for many products and batches.

If a physical product includes a batch number, you can compare it with the applicable Flying Horse laboratory records.

Shipping and laboratory documentation are related through product traceability.

Batch Numbers

A batch number may help identify the laboratory documentation associated with a particular Flying Horse product.

Different batches can have different:

Testing dates

Laboratory reports

Cannabinoid results

Product records

One batch report should not automatically be treated as the report for another production run.

COA Questions

If you cannot locate an expected Flying Horse Certificate of Analysis, retain:

Product

Packaging

Batch number

Order information

and contact support.

A missing web link does not necessarily mean the physical product itself is defective, but batch documentation questions should be investigated.

Returns

Flying Horse currently accepts eligible returns within 30 days from the date of purchase.

To qualify under the published policy, an item must generally be:

Unused

In the same condition received

In its original packaging.

30-Day Return Window

Eligible return requests should be started within 30 days of purchase.

A return authorization does not mean every opened or used product qualifies.

Condition requirements still apply.

Unopened Products

Unopened products are the clearest candidates for ordinary return eligibility.

Keep the item:

Unused

Sealed

Undamaged

In original packaging

until your return request has been reviewed.

Opened Products

The current Flying Horse refund policy lists opened or used products as non-returnable.

This is particularly important for:

Vape devices

Cartridges

Edibles

Prerolls

because product condition cannot be fully verified after opening or use.

Used Flying Horse Vapes

Used devices are generally not eligible for ordinary returns because the customer:

Changed their mind

Prefers another flavor

Wants another collection

A genuine manufacturing defect should instead be reported under the damaged/defective process.

Non-Returnable Items

The current policy identifies categories that may be non-returnable, including:

Opened or used products

Perishable products

Gift cards or downloadable products

Certain health and personal-care items.

Applicable legal rights remain controlling.

Defective Products

If a product appears defective, contact Flying Horse with:

Order number

Product name

Collection

Description of problem

Photos or video where helpful

Do not intentionally puncture, open, dismantle, or destroy vape hardware to demonstrate the defect.

Seven-Day Defect Reporting

Flying Horse's current published policy asks customers to contact support about defective or damaged items within 7 days of receiving the order.

Prompt reporting also makes it easier to determine whether the issue occurred before or after delivery.

Exchanges

Where a product is confirmed as defective or damaged, Flying Horse's current policy provides for an exchange for:

The same product

Another product of equal value

where available.

Inventory may affect replacement availability.

Limited and Discontinued Products

Some Flying Horse releases are seasonal, discontinued, or limited.

If the exact item is unavailable when an eligible exchange is approved, an equivalent resolution may be offered under the applicable policy.

Exact replacement is not always possible.

Refunds

After an eligible returned item is received and inspected, Flying Horse will determine whether the refund is approved.

Approved refunds are returned to the original payment method under the current policy.

Refund Processing Time

The current Flying Horse policy states that approved refunds may require approximately 5–7 business days to process depending on the bank or payment provider.

The exact time at which funds appear in your account can depend on your financial institution.

Shipping Charges

Original shipping charges are currently non-refundable under the published Flying Horse return policy.

This can differ from situations where applicable law requires another result.

Return Shipping Costs

Customers are generally responsible for return shipping costs.

The current policy provides an exception where the product is:

Defective

Incorrect.

Contact support before returning an item so you can receive the appropriate instructions.

Do Not Send Unauthorized Returns

Do not ship a Flying Horse product back without receiving return instructions.

An unauthorized package can create problems involving:

Routing

Identification

Return eligibility

Refund processing

Carrier restrictions

Always contact support first.

Order Cancellations

The current refund policy states that an order may be canceled if it has not yet shipped, but once it has shipped it cannot be canceled.

Because fulfillment can move quickly, cancellation cannot always be guaranteed.

Address Changes

Review your shipping address before placing the order.

Once an order has entered processing or the carrier network, changes may not be possible.

The current shipping policy advises customers to verify their information before completing purchase.

Carrier Delays

Delivery can be delayed by circumstances outside Flying Horse's control.

The current shipping policy specifically identifies factors such as:

Weather

Natural disasters

Carrier delays

Incorrect or incomplete addresses.

Tracking remains the best source for current carrier movement.

Lost Packages

If tracking stops updating or a parcel appears lost before delivery, contact the carrier and Flying Horse support with the tracking information.

A carrier investigation may be required.

Packages Marked Delivered

Flying Horse's current shipping policy states that the company is not responsible for packages lost or stolen after the carrier has confirmed delivery.

If tracking says delivered but you cannot locate the shipment:

Check the delivery area.

Ask household members.

Check a front desk or mailroom.

Review carrier delivery evidence.

Contact the carrier.

Stolen Packages

Where a package has been correctly delivered and is then stolen, customers may need to pursue the issue directly with the carrier or relevant local authority.

Keep:

Tracking

Delivery confirmation

Order documentation

Weather and Extreme Temperatures

Hemp-derived products can encounter temperature changes during transportation.

A warm or cold package does not automatically mean every product has become defective.

However, if packaging is materially compromised, leaking, melted, broken, or otherwise damaged, document the condition and contact support.

Flying Horse Gummies and Heat

Edible products may soften during warm-weather transit.

If gummies arrive severely melted, packaging is broken, or the product appears contaminated, photograph the condition before contacting support.

Do not use a product with compromised packaging.

Flying Horse Vape Storage After Delivery

Once received, store Flying Horse devices according to the product label.

As a general safety practice:

Keep away from excessive heat.

Avoid prolonged direct sunlight.

Keep away from children and pets.

Do not leave battery devices in extremely hot vehicles.

Adults Only

Flying Horse cannabinoid products are intended only for adults who meet the applicable legal age requirement.

Our current site states that products are not for sale to people under 18 or 21 depending on state or territory law.

Orders may be restricted where legally required.

Legal Availability

Flying Horse products are marketed as hemp-derived products containing no more than 0.3% delta-9 THC or no delta-9 THC, according to the current site.

However, individual states may regulate other hemp-derived cannabinoids differently.

We reserve the right to reject or cancel an order where shipment would violate applicable law.

Frequently Asked Questions

How long does Flying Horse take to ship?

Orders are currently processed in approximately 1–2 business days.

How long is Flying Horse standard delivery?

The current estimate is 3–7 business days after shipment.

Does Flying Horse offer expedited shipping?

Yes, where available. The current estimate is approximately 2–3 business days.

Does Flying Horse ship internationally?

No. The current standard shipping policy is limited to eligible U.S. addresses.

Does Flying Horse ship to P.O. Boxes?

The current policy says no shipping to P.O. Boxes, APO/FPO, or international addresses.

Will I receive tracking?

Yes. Tracking information is currently sent by email once an order ships.

Can I return a Flying Horse product?

Eligible unused products in original packaging may currently be returned within 30 days of purchase.

Can I return an opened Flying Horse vape?

Opened or used products are listed as non-returnable under the current policy.

What if my Flying Horse 9G arrives damaged?

Keep the device unused, photograph the damage and packaging, and contact support within 7 days of receipt.

What if I receive the wrong Flying Horse cart?

Keep the item unopened and contact support with your order number and photographs.

Does Flying Horse replace defective products?

The current policy permits eligible damaged or defective products to be exchanged for the same item or another item of equal value where available.

How long does a Flying Horse refund take?

After approval, the current policy estimates approximately 5–7 business days, depending on the payment provider.

Are shipping charges refundable?

The current policy says original shipping charges are non-refundable.

Who pays return shipping?

Customers generally pay return shipping unless the product is defective or incorrect under the current policy.

Can I cancel a Flying Horse order?

Contact support immediately. If the order has already shipped, the current policy says it cannot be canceled.

What if my package says delivered but I don't have it?

Check the property and carrier delivery information first. Flying Horse's current shipping policy directs customers to the carrier for packages confirmed delivered but later lost or stolen.

Contact Flying Horse

For shipping, returns, defective products, exchanges, refunds, COA questions, or order support, contact:

Flying Horse
Email: flyinghorsecbd@gmail.com

The current Flying Horse contact page also provides support for product questions, orders, and wholesale inquiries.

When contacting us about an order, include:

Order number

Flying Horse product

Collection

Tracking number where applicable

Description of issue

Photos where relevant

Flying Horse Shipping Commitment

Our shipping and returns approach is built around:

Clear processing times

Reliable tracking

Accurate fulfillment

Product protection

Reasonable returns

Fast defect reporting

Batch traceability

Whether your order contains a Flying Horse Cart, Flying Horse 9G, Stoner Blend disposable, liquid diamond vape, gummies, or another Flying Horse product, we want the experience surrounding the product to meet the same standard as the product itself.

Flying Horse.

Quality in the product. Clarity in the process.